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> Frequently asked questions

1. The watches

What are the dimensions of the watch cases?

Our watch cases have different shapes depending on the collection, but they all have the same diameter (4cm) and thickness (8mm).

Are they submersible in water?

Even though the mechanism inside the watch is water proof for up to 3 ATM (30 meters), we recommend not to use the watches for cleaning, showering or swimming, since some chemical products may damage the case metal and the strap.

Can I see the watches physically?

At this moment we do not have a physical place to showcase the watches, but our product photos are 100% faithful to reality.

Are they fit for thin wrists?

Our straps have a standard length and are adjustable to all kinds of wrists.

Are the watches for men or women? 

All models are unisex.

2. Delivery

My order has arrived but there is a problem, how can I contact you?

In case you receive the wrong watch or there has been any damage during transport, please let us know through our contact form and we will process a refund or send a new watch.

My watch has not arrived in 48h after my purchase, what is going on?

If you have not received an email from us with a tracking URL to check the status of your delivery, please let us know via our contact form and we will send it to you.

3. Purchase

Which payment options do you have?

Our watches can be purchased via credit card (national cards), bank wire or Paypal (national and international cards).

Our whole payment process follows the best practices in ecommerce security.

I have doubts about the purchase or I am having some trouble with it, can you help me?

If you browse our website through on a desktop or laptopEn la versión escritorio de la web dispones de un chat para escribir directamente a nuestro equipo de soporte que te guiará con gusto durante el proceso de compra. Si no nos encuentras online, you can always get in through our contact form and we will get back to you very shortly.

4. Collaborations

Do you collaborate with influencers?

We do collaborate with many influencers. If you have a blog, Youtube, Instagram and/or Facebook pages and have collaborated before with brands similar to ours, send us more information to influencers@klokut.es and we will consider a collaboration.